“A sale is a relationship. If you begin by thinking of it purely as a transaction,
you’re toast.”
They don’t hand out Top of the Table at the Million Dollar Round Table to anyone. Russell has qualified multiple times. That fact alone should be enough for any hungry, aspiring or even rut-stuck salesperson to clamour for his hints, tips, and tried and true processes.
It’s Russell’s willingness to share his insights and teach others the skills that have helped him enjoy top sales figures in retail and wholesale around the world that offers some clue to the answer.
Understanding precisely who you’re dealing with will ultimately be the difference between building a trusting, enduring client base and suffering career-killing churn.
Russell translates 20th Century skills into today’s language to help you or your team create 21st Century profits.
Areas of expertise include:
Understanding and addressing your clients real needs• Building sustainable relationships and client loyalty• Building trust and empathy• Storytelling as a communication tool• Understanding body language• Goal setting• Prospecting • Planning and implementing the Sales Process• Group or team sessions within the sales or insurance industries.